CUSTOM
Custom Jewellery Order Form
Creating custom pieces is my passion. To bring your vision to life, I believe every detail matters. Please complete the form below to help me fully understand your ideas and craft the perfect piece exactly as you envision it.
please also read T's & C's below before making your custom order.
1. Customer Information
Full Name:
Email Address:
Phone Number: (Optional)
Preferred Method of Contact:
Phone
2. Type of Jewellery
What type of jewellery are you looking for?
Engagement Ring
Wedding Band
Necklace
Earrings
Bracelet
Other: (Please specify)
3. Design Details
Do you have a specific design or inspiration for your piece?
(Please provide any sketches, images, or descriptions of your vision)
Design Notes:
(Please describe any particular features you want, such as engravings, stone settings, metal choice, etc.)
4. Metal & Material Preferences
Preferred Metal:
9K Gold
18K Gold
925 Sterling Silver
Other: (Please specify)
Do you prefer any specific gemstones? (Optional)
Stone Shape: (If applicable)
5. Ring Size (If applicable)
Please note that I do not offer resizing on any custom pieces.
(If you don’t know your ring size, you can have your finger sized accurately at your local jeweller. For more ways to measure your finger, please visit 'Sizing' at the bottom of the page.)
6. Budget & Timeline
What is your budget for this piece? (Excluding shipping)
When do you need this piece by?
7. Additional Information
(Please include any other details or requests you feel are important.)
Thank you for your interest in creating a custom piece of jewellery with me! I will review your submission and get in touch to discuss the next steps, including pricing and timelines as soon as possible.
Custom Jewellery Approval & Payment Process
Design Approval & Deposit:
Once you've reviewed and approved the final design, a quote will be provided. To initiate the creation of your bespoke piece, a 50% deposit is required. This deposit secures your order and allows me to commence the crafting process.
Final Payment & Dispatch:
Upon completion of your custom jewellery, the remaining balance, including any applicable shipping fees, must be settled before dispatch. Please note that production and shipping will not proceed until full payment is received.
Important Notes:
Non-Refundable Deposit: The 50% deposit is non-refundable.
Order Confirmation: Your order is considered confirmed upon receipt of the deposit.
Production Timeline: The estimated production time is 4- 6 weeks commencing upon receipt of the deposit.
Custom & Personalised Jewellery Policy
Non-Returnable Items:
Please note that custom and personalised jewellery pieces are non-returnable unless they are found to be faulty. This includes items that have been made to your specific requirements or personalised with engravings.
Sizing Accuracy:
It is the customer's responsibility to ensure the correct size is provided when placing an order. MOS Jewellery does not offer resizing services or refunds for items ordered in the incorrect size. I strongly recommend consulting the 'Sizing' guide on the website or contacting me directly for assistance before finalising your purchase.
Faulty Items:
If you receive a faulty item, please contact me immediately at metalonskinjewellery@gmail.com with photographic evidence of the fault. I will assess the issue and, if the item is deemed faulty, arrange for a repair, replacement, or refund as appropriate.
By placing an order with MOS Jewellery, you acknowledge and agree to these terms. If you have any questions or need further clarification, please don't hesitate to reach out.